Walkthrough · Page 5 of 7
Analytics
The look-back page. While the dashboard tells you what is happening right now, Analytics tells you what has been happening over time: volume trends, busy hours, and how reliably notifications are getting through.
Why there are two pages for numbers
The dashboard is for today: quick headline tiles and the latest placements. Analytics is for patterns: how busy last week was, which hour of the day usually sees the most placements, and whether one notification channel has been failing more than others. They answer different questions.
The four headline tiles
Analytics opens with the same four numbers as the dashboard (total, today, urgent, success rate) so you have a reference point before you look at the charts.
Total
142
all time
Today
6
since midnight
Urgent
2
under 24 h
Success
98.6%
notifications ok
Daily volume chart
Last 14 days, with urgent share
A bar chart showing how many placements were created each day for the past two weeks. Each bar is split into two parts: regular placements at the bottom and urgent ones stacked on top in a different colour. Useful for spotting busy days, quiet stretches, and whether urgent placements cluster around certain days of the week.
The heatmap
When assignments land (7 days by 24 hours)
A grid where each row is a day of the week and each column is an hour of the day. The darker the cell, the more placements landed at that day-and-hour combination. Lighter cells mean quiet periods. This tells you at a glance when your team is actually submitting work, which can help with staffing the intake process.
Notification channel donuts
Per-channel ok, error, skipped breakdown
Three small donut charts, one each for client email, worker Telegram, and Slack. Each donut shows the share of events that went through cleanly (green), failed with an error (red), or were skipped (amber). If one channel shows a high error share, it is worth checking the Activity log for details.
Recent rejected submissions
Only shows when there are problems
At the bottom of the page, a list appears when any placements were rejected before they could be processed. This usually happens when the form data was incomplete or a required field was missing. If there is nothing in this list, everything that came in was accepted.